Privacy Policy

Last Updated: 22nd February 2025

REDBANKS PTY LTD (ABN 41 532 483 841) trading as Redbanks (“we,” “us,” or “our”) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us or collected by us when interacting with you.

By accessing our website, services, or facilities, you agree to the terms of this Privacy Policy.

1. What Information We Collect

Personal information refers to information or an opinion, whether true or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect include:

• Identity Data: Name, date of birth, profession, photographic identification.

• Contact Data: Telephone number, address, email address.

• Financial Data: Bank account and payment card details (processed through third-party payment providers; we do not store this information).

• Transaction Data: Payment details, purchases of products or services, event registrations, and associated details.

• Technical & Usage Data: IP address, browser type, device and network details, website session information, acquisition sources, search queries, browsing behaviour, and analytics data from website interactions.

• Profile Data: Account logins, event bookings, user preferences, surveys, and communications on our platforms and social media.

• Interaction Data: Information provided through surveys, promotions, competitions, events, and direct communication with us.

• Marketing & Communications Data: Your preferences for receiving marketing materials, promotional communications, and survey participation.

• Professional Data: If you apply for employment with us, we may collect professional history, experience, and qualifications.

Sensitive Information

We may collect sensitive information that requires a higher level of protection, including:

• License numbers and firearm handling eligibility data.

• Emergency contact details.

• Special assistance requirements.

• Medical conditions (if required for event safety).

• Information received from Firearms Tasmania, including compliance-related details.

We will only collect and use sensitive information with your consent or as required by law.

2. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you provide it to us (e.g., in person, by phone, email, or online).

• Through online interactions, including:

• Website visits, forms, ticketing systems, event registrations.

• Cookies, analytics tools, and marketing providers (see “Cookies & Tracking” below).

• From publicly available sources.

• From third parties, including Firearms Tasmania and service providers related to payments, marketing, and event operations.

3. Why We Collect, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

• To manage bookings and event registrations at Redbanks.

• To process payments and provide invoices.

• To contact and communicate with you about your bookings, inquiries, or services.

• To ensure compliance with Firearms Tasmania regarding firearm handling eligibility.

• To improve our services through analytics, market research, and customer feedback.

• For advertising and marketing, including newsletters, promotions, and special offers.

• To conduct security and risk assessments for event safety.

• To manage employment applications for potential staff.

• To comply with legal obligations and cooperate with law enforcement when required.

You may opt out of marketing communications at any time by clicking “unsubscribe” in an email or contacting us directly.

4. How We Store and Protect Your Personal Information

We store personal information in secure electronic databases and cloud storage. We take reasonable steps to ensure data security through:

• Secure servers and encrypted databases.

• Access controls that limit staff access.

• Regular security monitoring and updates.

We retain personal information for five (5) years, unless a longer retention period is required by law.

5. Photography & Media Use

We may capture photographs and video footage of individuals at Redbanks, including during regular operations, activities, and events. By visiting our venue, participating in activities, or attending events, you acknowledge and agree that:

• You may be photographed or recorded while on our premises.

• These images or videos may be used by Redbanks for marketing, promotional, and media purposes, including but not limited to our website, social media, advertisements, and printed materials.

• We will not sell or share these images with third parties for commercial purposes without your consent.

• If you do not wish to be photographed or recorded, please inform our staff upon arrival or contact us at info@redbankstas.com.au before or after your visit. We will make reasonable efforts to accommodate your request.

This policy applies to all visitors, customers, and participants in activities at Redbanks, including general visits, private bookings, and public events.

6. When We Share Your Personal Information

We only share personal information when necessary for our business, when required by law, or with your consent. This includes:

Service Providers & Business Partners

• Ticketing platforms (e.g., Eventbrite).

• Payment processors (e.g., Stripe, PayPal).

• Marketing & email services (e.g., Mailchimp, Facebook Ads, Squarespace).

• Website analytics providers (e.g., Google Analytics).

• IT service providers (e.g., data hosting and security services).

Regulatory & Legal Disclosures

• Firearms Tasmania (for firearm handling eligibility verification).

• Government agencies, courts, or law enforcement, if legally required.

We do not sell, rent, or trade your personal information to third parties.

7. Cookies & Website Tracking

We use cookies and tracking technologies to improve user experience and gather website analytics. These may include:

• Google Analytics (tracks user interactions on our website).

• Facebook Pixel (used for marketing and retargeting).

You can manage your cookie preferences via your browser settings.

8. Your Rights & Managing Your Personal Information

You have the following rights regarding your personal data:

• Access & Correction: You may request access to your personal data and ask us to correct any inaccuracies.

• Data Deletion: You may request that we delete your personal data, subject to legal or operational requirements.

• Marketing Opt-Out: You can unsubscribe from marketing communications at any time.

To make a request, please contact info@redbankstas.com.au

9. How to Contact Us

If you have any privacy-related concerns, requests, or complaints, please contact us: info@redbankstas.com.au

We will respond to privacy-related enquiries within a reasonable timeframe.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

By continuing to use our services, you acknowledge and accept any changes to this policy.